Frequently asked questions

Orders are typically roasted and shipped within 1–3 business days. You’ll receive a tracking number as soon as your package is on the move. We currently ship within the continental U.S.

We offer 1 lb, 2 lb, and 5 lb options in food-safe, resealable tin-tie bags. For larger wholesale or restaurant orders, custom packaging and logistics are available — just reach out.

We price coffee as close to cost as possible and absorb a portion of shipping on every order. Rates are calculated at checkout based on location and order size.

Contact us within 7 days of delivery at HR.Support@hauseroasters.shop with photos of the damage and proof of purchase. Approved refunds go back to the original payment method within 3–5 business days after inspection.

Opened, used, or out-of-window returns are not eligible. We also don’t accept returns for personal taste preferences — we stand behind damaged shipments, not subjective cup notes.

Yes. Wholesale is a core channel. Tell us your volume, preferred profiles, and delivery needs on the wholesale page and we’ll follow up with samples and account options.